Complaints

What to do if you have a complaint

Stewart Investors is a trading name for First Sentier Investors (Australia) IM Ltd (FSI AIM) (known as First Sentier Investors). All correspondence in relation to complaints will be through First Sentier Investors.

If you require assistance to make your complaint

If you would like a printed version of this procedure please let us know.

We recognise that some of our clients might require assistance to lodge a complaint.  You may prefer someone else, such as your authorised representative or a family member to lodge your complaint.  We just need your authorisation for them to do so, which can be provided by completing this form.

Making a complaint

If you do wish to make a complaint, please let us know your complaint in the way that is most convenient for you. We can be contacted by:

Telephone: 1300 553 490

Email us at: [email protected]

In writing to: The Complaints Manager, First Sentier Investors, Level 5, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000.

Alternatively, if you have a financial adviser, you may like to speak with them first.