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Contact us
If you are already an investor via our secure Investor Portal, please contact Investor Services on 1300 553 490 or email [email protected].
Have a Financial Adviser?
Speak with your Financial Adviser whether our products are appropriate, in light of your investment needs, objectives and financial situation.
Need help choosing a financial adviser? Get help here
Resolving your complaint is important to us
We are committed to providing high quality services and products to you but understand that sometimes things can go wrong and we encourage you to let us know.
What to do if you have a complaint
Stewart Investors is a trading name for First Sentier Investors (Australia) IM Ltd (FSI AIM) (known as First Sentier Investors). All correspondence in relation to complaints will be through First Sentier Investors.
Making a complaint
If you do wish to make a complaint, please let us know your complaint in the way that is most convenient for you. We can be contacted by:
Telephone: 1300 553 490
Email: [email protected]
In writing to: The Complaints Manager, First Sentier Investors, Level 5, Tower 3, International Towers, 300 Barangaroo Avenue, Barangaroo NSW 2000.
Alternatively if you have a financial adviser, you may like to speak with them first.
If you require assistance to make your complaint
If you would like a printed version of this procedure, please let us know.
We recognise that some of our clients might require assistance to lodge a complaint. You may prefer someone else, such as your authorised representative or a family member to lodge your complaint. We just need your authorisation for them to do so, which can be provided by completing this form.
The complaints process
We will aim to resolve your complaint as quickly as we can and in a timely, fair and objective manner and do not charge you for the process.
If you are in a vulnerable position please let us know, so we can prioritise your complaint.
You can expect us to provide you with regular updates throughout our investigation of your complaint. We may also contact you to seek further information or clarification regarding your complaint.
What if your complaint is not resolved?
Once we have finalised our investigation of your complaint, we appreciate you might not agree with our position or you might not accept the resolution that we have proposed.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: [email protected]
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
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Material on this website is intended to provide general information only. Such material does not into account your objectives, financial situation or needs. You should consider these matters before acting on the information and consider the relevant Product Disclosure Statement for any product named on this website before making an investment decision. Any opinions expressed in videos are the opinions of the individual participant and are subject to change without notice. Such opinions are not a recommendation to hold, purchase or sell a particular financial product and may not include all of the information required to make such a decision. Before making any such decision you should consult a financial adviser.